Privacy Policy

1. Information We Collect

We collect information necessary to provide our gaming services, ensure account security, and comply with legal requirements. The types of information we collect include personal details, gaming activity, financial transactions, and technical data.

2. How We Use Your Information

Your personal information is used solely to provide gaming services, maintain account security, process transactions, and ensure regulatory compliance. We do not use your data for purposes beyond those necessary for platform operation and user support.

Primary Uses:

• Account Management: Creating and maintaining user accounts, providing customer support, and enabling platform access
• Service Delivery: Processing gaming activities, managing tournaments, and delivering personalized gaming experiences
• Financial Processing: Handling deposits, withdrawals, and financial transactions securely and efficiently
• Security & Fraud Prevention: Protecting user accounts, detecting suspicious activity, and preventing unauthorized access
• Legal Compliance: Meeting regulatory requirements, age verification, and anti-money laundering obligations
• Platform Improvement: Analyzing usage patterns to enhance user experience and develop new features

Communication:

We use contact information to send important account notifications, security alerts, promotional offers (with your consent), and customer support responses. You can opt out of marketing communications at any time while continuing to receive essential account-related messages.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Information sharing is limited to specific circumstances necessary for platform operation and legal compliance.

Authorized Sharing:

• Service Providers: Trusted partners who assist with payment processing, identity verification, customer support, and technical infrastructure
• Legal Requirements: When required by law, court order, or regulatory authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, with user notification
• Security Purposes: To prevent fraud, investigate violations, or protect the rights and safety of users

All third-party service providers are contractually bound to protect your information and use it only for specified purposes. We conduct regular audits to ensure compliance with our privacy standards.

4. Data Security Measures

Technical Safeguards:

• Encryption: All data transmission and storage use AES-256 encryption standards
• Secure Servers: Data stored on protected servers with restricted access and regular security updates
• Network Security: Firewalls, intrusion detection systems, and secure network protocols
• Access Controls: Role-based access limitations and multi-factor authentication for staff
• Regular Audits: Continuous security monitoring and third-party security assessments

Operational Security:

Our security practices include employee background checks, regular security training, incident response procedures, and secure data disposal methods. We maintain comprehensive logs of all data access and processing activities.

While we implement robust security measures, users also play a crucial role in protecting their accounts by using strong passwords, enabling two-factor authentication, and promptly reporting any suspicious activity.

5. Your Privacy Rights

You have significant control over your personal information and how it's used. We provide easy-to-use tools and processes to exercise your privacy rights at any time.

To exercise these rights, contact our privacy team through the methods listed below. We respond to all requests within 30 days and provide clear explanations of any limitations based on legal requirements.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your gaming experience, remember your preferences, and analyze platform usage. You have control over cookie settings through your browser preferences.

Types of Cookies:

• Essential Cookies: Required for basic platform functionality, account security, and login management
• Performance Cookies: Collect anonymous usage statistics to improve platform performance and user experience
• Preference Cookies: Remember your settings, language choices, and personalization options
• Marketing Cookies: Used for targeted advertising and promotional content (only with your consent)

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect platform functionality and your gaming experience.

7. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Retention periods vary based on data type and regulatory requirements.

Retention Periods:

• Account Information: Retained while account is active plus 7 years after closure for regulatory compliance
• Financial Records: Maintained for 7 years as required by Indian financial regulations
• Gaming Activity: Stored for 5 years for dispute resolution and platform improvement
• Marketing Data: Deleted immediately upon opt-out or account closure
• Technical Logs: Automatically deleted after 2 years unless required for ongoing investigations

After retention periods expire, personal information is securely deleted or anonymized. Some data may be retained longer if required for legal proceedings or regulatory investigations.

8. International Data Transfers

Your personal information is primarily processed and stored within India. When international transfers are necessary for service provision, we ensure appropriate safeguards are in place to protect your data.

International transfers may occur for cloud computing services, payment processing, or technical support provided by trusted partners in jurisdictions with adequate data protection laws or under specific contractual protections.

We ensure all international data transfers comply with Indian data protection regulations and maintain the same level of protection regardless of where your data is processed.

9. Children's Privacy

If we discover that we have inadvertently collected personal information from someone under 18, we will immediately delete such information and terminate the associated account. Parents or guardians who believe their child has provided personal information should contact us immediately.

We implement age verification measures during registration and may request additional verification at any time to ensure compliance with age restrictions.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated through email notifications and platform announcements.

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage users to review this policy regularly to stay informed about how we protect their information.

Continued use of our platform after policy updates constitutes acceptance of the revised terms. Users who disagree with changes may close their accounts before the effective date.