General Terms and Conditions

1. Acceptance of Terms

By accessing, using, or registering an account with Play in Exchange ("we," "us," "our," or "the Platform"), you ("User," "Player," or "you") acknowledge that you have read, understood, and agree to be bound by these General Terms and Conditions ("Terms"). These Terms constitute a legally binding agreement between you and Play in Exchange.

If you do not agree with any part of these Terms, you must not use our Platform or services. Your continued use of the Platform after any modifications to these Terms constitutes your acceptance of such changes.

These Terms supplement and incorporate our Privacy Policy, Bonus Terms, and any other policies referenced herein, which together form the complete agreement governing your use of our services.

2. Definitions

2.1 Key Terms

• Account: Your registered user profile on the Platform containing personal information, gaming history, and financial records.
• Balance: The total amount of funds available in your Account for gaming activities.
• Gaming Session: Any period during which you actively participate in games or activities on the Platform.
• Platform: The Play in Exchange website, mobile applications, and all associated services.
• Services: All gaming, entertainment, and related services provided through the Platform.
• Transaction: Any financial activity including deposits, withdrawals, gaming activities, or bonus credits.

2.2 Legal Terms

• Applicable Law: The laws of India and relevant state jurisdictions governing online gaming activities.
• Force Majeure: Circumstances beyond our reasonable control that prevent normal Platform operations.
• Intellectual Property: All trademarks, copyrights, patents, and proprietary content associated with the Platform.

3. Eligibility and Age Requirements

3.1 Basic Eligibility

To use our Platform, you must meet the following requirements:

• Be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher
• Be a legal resident of India or a jurisdiction where our services are legally permitted
• Have the legal capacity to enter into binding agreements
• Not be prohibited from using our services under applicable laws or regulations
• Provide accurate, complete, and current information during registration

3.2 Restricted Jurisdictions

Our services are not available to residents of certain jurisdictions where online gaming is prohibited or restricted. Users are responsible for ensuring compliance with local laws and regulations. We reserve the right to restrict access based on geographical location.

3.3 Professional Restrictions

Employees, directors, shareholders, or consultants of Play in Exchange, its affiliates, game providers, or payment processors are prohibited from creating accounts or using our services unless specifically authorized in writing.

4. Account Registration and Security

4.1 Registration Process

Account registration requires providing accurate personal information including full name, date of birth, contact details, and government-issued identification. False or misleading information may result in immediate account termination and forfeiture of funds.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including username and password. Security measures include:

• Creating strong, unique passwords that are not shared with others
• Enabling two-factor authentication when available
• Immediately reporting suspicious account activity or unauthorized access
• Logging out from shared or public devices
• Regularly monitoring account statements and transaction history

4.3 Account Limitations

Each person is permitted only one account. Multiple accounts, family accounts, or shared accounts are strictly prohibited. Detection of multiple accounts may result in closure of all associated accounts and confiscation of funds.

4.4 Identity Verification

We reserve the right to request identity verification documents at any time. Required documents may include government-issued photo identification, proof of address, and payment method verification. Failure to provide requested documentation may result in account restrictions or closure.

5. Platform Services

5.1 Available Services

Play in Exchange provides various gaming and entertainment services including but not limited to:

• Online gaming activities and competitions
• Live gaming events and tournaments
• Virtual gaming experiences and simulations
• Social gaming features and community interactions
• Bonus programs and promotional activities
• Customer support and account management tools

5.2 Service Availability

Services are provided on an "as is" basis and we strive to maintain 99.9% uptime. However, we do not guarantee uninterrupted service availability. Planned maintenance, technical issues, or external factors may temporarily affect service availability.

5.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any service or feature at our discretion with reasonable notice. Such modifications may be necessary for technical improvements, regulatory compliance, or business reasons. Users will be notified of significant changes through email or platform notifications.

6. Financial Transactions

6.1 Deposits

Deposits can be made using approved payment methods including bank transfers, credit/debit cards, digital wallets, and other methods as specified on the Platform. All deposits are subject to verification and may require processing time depending on the payment method selected.

Minimum and maximum deposit limits apply and are clearly displayed during the deposit process. We reserve the right to adjust these limits at any time. Deposits from third-party sources or accounts not belonging to the account holder are prohibited.

6.2 Withdrawals

Withdrawal requests are processed within 24-72 hours for verified accounts, subject to security checks and verification procedures. Withdrawals must be made to the same payment method used for deposits unless otherwise approved by our security team.

All withdrawal requests are subject to identity verification and may require additional documentation. We reserve the right to request proof of payment method ownership before processing withdrawals.

6.3 Transaction Fees

While we strive to minimize transaction fees, certain payment methods may incur processing charges. All applicable fees are clearly displayed before transaction confirmation. Third-party payment processor fees are beyond our control and may apply separately.

6.4 Currency and Exchange Rates

All transactions are processed in Indian Rupees (INR) unless otherwise specified. Currency conversions, if applicable, are calculated using prevailing market rates and may include conversion fees charged by payment processors.

6.5 Anti-Money Laundering

We maintain strict anti-money laundering (AML) policies in compliance with Indian financial regulations. Suspicious transactions are monitored and reported to relevant authorities as required by law. Users must be able to demonstrate the legitimate source of funds upon request.

7. User Conduct and Prohibited Activities

7.1 Acceptable Use

Users must conduct themselves respectfully and lawfully while using our Platform. This includes treating other users, staff, and support personnel with courtesy and respect. Harassment, discrimination, or abusive behavior is strictly prohibited.

7.2 Prohibited Activities

The following activities are strictly forbidden and may result in immediate account termination:

• Creating multiple accounts or using false identity information
• Attempting to manipulate games, odds, or platform systems
• Using automated software, bots, or scripts for gaming activities
• Colluding with other users to gain unfair advantages
• Exploiting software bugs or system vulnerabilities
• Money laundering or other illegal financial activities
• Sharing account credentials or allowing account access by others
• Attempting to reverse engineer or hack platform software
• Using VPN or proxy services to circumvent geographical restrictions
• Engaging in any form of fraud or deceptive practices

7.3 Content Standards

Any user-generated content, including chat messages, forum posts, or profile information, must comply with community standards. Prohibited content includes offensive language, discriminatory remarks, spam, advertising, or content that violates intellectual property rights.

7.4 Investigation and Enforcement

We employ sophisticated monitoring systems and reserve the right to investigate suspicious activities. Cooperation with investigations is mandatory, and failure to provide requested information may result in account restrictions or termination.

8. Gaming Rules and Fair Play

8.1 Fair Play Commitment

Play in Exchange is committed to providing fair and transparent gaming experiences. All games utilize certified random number generators (RNG) to ensure unpredictable and fair outcomes. Game results are determined purely by chance and skill as applicable.

8.2 Game Rules

Each game available on the Platform has specific rules, odds, and payout structures clearly displayed within the game interface. Users are responsible for understanding game rules before participation. Misunderstanding of rules does not constitute grounds for dispute resolution.

8.3 Technical Issues

In the event of technical malfunctions, network interruptions, or system errors that affect game outcomes, we reserve the right to void affected games and return stakes to users. Disputes arising from technical issues will be resolved based on our internal records and system logs.

8.4 Betting Limits

Minimum and maximum betting limits are established for each game and clearly displayed. These limits may vary based on user account status, game type, and other factors. We reserve the right to adjust limits at any time for responsible gaming purposes.

8.5 Outcome Verification

All game outcomes can be verified through our platform's transaction history and game logs. Users have the right to request detailed information about specific game outcomes within 30 days of the occurrence.

9. Bonuses and Promotions

9.1 Bonus Terms

All bonuses, promotions, and special offers are subject to specific terms and conditions that are clearly stated at the time of offer. These terms include wagering requirements, validity periods, eligible games, and maximum bonus amounts.

9.2 Bonus Eligibility

Bonus eligibility is determined by account status, previous gaming activity, and compliance with platform terms. We reserve the right to exclude users from promotional offers at our discretion, particularly in cases of bonus abuse or suspicious activity.

9.3 Wagering Requirements

Most bonuses are subject to wagering requirements that must be fulfilled before withdrawal. Wagering requirements specify the number of times bonus amounts must be wagered and which games contribute to requirement fulfillment.

9.4 Bonus Abuse

Bonus abuse, including but not limited to creating multiple accounts to claim bonuses, using prohibited strategies, or attempting to manipulate bonus terms, will result in immediate bonus forfeiture and potential account termination.

9.5 Promotion Modifications

We reserve the right to modify, suspend, or terminate any promotion at any time without prior notice. In case of disputes regarding promotional terms, our decision is final and binding.

10. Privacy and Data Protection

10.1 Data Collection

We collect and process personal information in accordance with our Privacy Policy and applicable Indian data protection laws. Information collected includes personal details, gaming activity, financial transactions, and technical data necessary for service provision.

10.2 Data Use

Personal information is used for account management, service provision, security monitoring, regulatory compliance, and customer support. We do not sell personal information to third parties for marketing purposes.

10.3 Data Security

We implement industry-standard security measures to protect user data, including encryption, secure servers, and access controls. However, no system is completely secure, and users share responsibility for protecting their personal information.

10.4 Data Retention

Personal information is retained for as long as necessary to provide services and comply with legal obligations. Account closure does not immediately result in data deletion due to regulatory requirements and fraud prevention needs.

11. Intellectual Property

11.1 Platform Content

All content on the Platform, including software, graphics, logos, text, and game designs, is protected by intellectual property laws and owned by Play in Exchange or licensed from third parties. Users are granted limited, non-exclusive access rights solely for personal use.

11.2 User Content

By submitting content to the Platform, users grant us a worldwide, royalty-free license to use, modify, and display such content for operational purposes. Users retain ownership of their original content but warrant they have the right to grant such licenses.

11.3 Trademark Protection

Play in Exchange trademarks, logos, and brand names are protected intellectual property. Unauthorized use of our trademarks for commercial purposes is strictly prohibited and may result in legal action.

11.4 Copyright Compliance

We respect intellectual property rights and expect users to do the same. Any content that infringes copyright or other intellectual property rights will be removed, and repeat offenders may face account termination.

12. Limitation of Liability

12.1 Service Disclaimer

Services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability, fitness for particular purpose, and non-infringement to the fullest extent permitted by law.

12.2 Liability Limits

Our total liability for any claims arising from or related to the use of our Platform shall not exceed the amount deposited in your account during the 12 months preceding the claim. This limitation applies regardless of the legal theory upon which the claim is based.

12.3 Excluded Damages

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, even if we have been advised of the possibility of such damages.

12.4 Force Majeure

We are not liable for failures or delays in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, internet service failures, or other force majeure events.

13. Account Termination

13.1 Voluntary Termination

Users may close their accounts at any time by contacting customer support. Account closure requests are processed within 7 business days, subject to completion of any pending transactions and withdrawal of remaining funds.

13.2 Involuntary Termination

We reserve the right to terminate accounts immediately for violations of these Terms, suspicious activity, regulatory requirements, or other legitimate business reasons. Reasons for termination include but are not limited to:

• Breach of Terms and Conditions
• Fraudulent or illegal activities
• Multiple account violations
• Failure to provide required verification documents
• Abuse of bonuses or promotions
• Threatening or abusive behavior toward staff or other users

13.3 Account Suspension

Accounts may be temporarily suspended during investigations or for security reasons. Suspended accounts retain access to withdrawal functions but cannot participate in gaming activities until suspension is lifted.

13.4 Post-Termination

Upon termination, all rights to use the Platform cease immediately. Users remain liable for any outstanding obligations, and we retain the right to collect any amounts owed. Terminated users are prohibited from creating new accounts.

14. Dispute Resolution

14.1 Internal Resolution

All disputes should first be addressed through our customer support system. We are committed to resolving disputes fairly and promptly through direct communication and internal review processes.

14.2 Escalation Process

Unresolved disputes may be escalated to our management team for review. Users have 30 days from the date of the disputed event to file a formal complaint. All complaints must include detailed information and supporting documentation.

14.3 Alternative Dispute Resolution

For disputes that cannot be resolved internally, parties may pursue mediation or arbitration as specified in the governing law section. Class action lawsuits are not permitted under these Terms.

14.4 Final Authority

Our decision on all disputes is final and binding. We maintain detailed records of all transactions and activities that serve as the definitive source for dispute resolution.

15. Governing Law

15.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

15.2 Regulatory Compliance

Our operations comply with applicable Indian gaming regulations and licensing requirements. Users are responsible for ensuring their participation complies with local laws in their jurisdiction.

15.3 Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect. Invalid provisions will be replaced with valid provisions that most closely reflect the original intent.

16. Changes to Terms

16.1 Modification Rights

We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated to users through email notification and platform announcements.

16.2 Notice Period

Significant changes to Terms will be effective 30 days after notification unless immediate implementation is required for legal or security reasons. Users who disagree with modifications may close their accounts before the effective date.

16.3 Continued Use

Continued use of the Platform after Terms modifications constitutes acceptance of the updated Terms. Users are responsible for regularly reviewing Terms to stay informed of any changes.

17. Contact Information